Privacy Policy.

Mission Brazilian Jiu Jitsu ("we," "us," or "our") operates the website missionmuaythai.ca and provides Brazilian jiu jitsu, Muay Thai, and martial arts training at Unit #301 — 31510 Gill Avenue, Mission, BC V4S 0A1. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, submit a form, communicate with us via phone, email, or text message, or interact with our advertisements.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

1. Information We Collect

a. Information You Provide Directly

When you fill out a contact form, sign up for a free trial class, or communicate with us, we may collect:

• Name (student name and/or parent/guardian name)
• Email address
• Phone number
• Program interest (such as Brazilian Jiu Jitsu, Muay Thai, or Kids classes)
• Additional information you voluntarily provide in message fields

b. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time on site, referring URL)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 4 below)

c. Information You Provide Through Advertising Platforms

If you interact with our advertisements on platforms such as Meta (Facebook/Instagram) or Google and submit a lead form, the information you enter on that form (such as your name and email address) may be transmitted to us for the purpose of responding to your inquiry.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule free trial classes
• To communicate with you about our programs and services via email, phone, or text message
• To send you appointment reminders and class-related notifications
• To send promotional messages and offers (with express consent)
• To improve our website, services, and advertising effectiveness
• To measure and analyze website traffic and advertising performance, as described in Section 4
• To comply with legal obligations

Your personal information is used solely by Mission Brazilian Jiu Jitsu for the purposes stated above. Information collected through lead forms is used only for the specific purpose stated at the time of collection.

3. SMS / Text Message Communications

By providing your phone number and opting in to receive text messages from Mission Brazilian Jiu Jitsu, you consent to receive SMS/MMS messages including but not limited to:

• Appointment confirmations and reminders
• Class schedule updates and notifications
• Promotional offers and special events
• Follow-up communications related to your inquiry

Message Frequency

Message frequency varies based on your interactions with us. You may receive recurring messages. Typically, you can expect to receive no more than 10 messages per month.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Mission Brazilian Jiu Jitsu is not responsible for any charges incurred from your carrier.

Opt-Out / Stop Messages

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also opt out by contacting us directly at (639) 384-8228 or info@missionbjj.ca. We will process your opt-out request within 10 business days. Upon opting out, you may receive one final confirmation message. Opting out of text messages will not affect your ability to receive services from Mission Brazilian Jiu Jitsu.

Help

For help with text messages, reply HELP to any message or contact us at (639) 384-8228 or info@missionbjj.ca.

Consent

By opting in to SMS communications, you confirm that you are the owner or authorized user of the mobile phone number provided. Your consent to receive text messages is not a condition of purchasing any goods or services from us. You may revoke your consent at any time using any reasonable method, including replying STOP, calling, emailing, or submitting a written request.

SMS Data Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Mission Brazilian Jiu Jitsu. Carriers and their affiliates shall not be liable for any delays, failures, or errors in the delivery of any SMS or MMS messages connected with this program.

4. Cookies and Tracking Technologies

We use cookies and similar technologies, including the Meta Pixel described below, to understand how visitors use our website and to measure how our advertising performs.

Measuring Our Ads

Our website uses the Meta Pixel, provided by Meta Platforms, Inc., to measure how our Facebook and Instagram ads perform. It records the pages you visit on our site and, if you came to our website from one of our ads, the code Meta adds to that ad's link. When you submit a form on our site, it also tells Meta that a form was submitted and which program you asked about. If you type your name, email address or phone number into a form on our site, the pixel may convert them into a one-way encrypted code (a "hash") in your browser before sending them, so Meta can match your visit to the ad you saw; Meta does not receive them in readable form.

When you book a free class, our server sends Meta a record of the booking through Meta's Conversions API, so we can see which ads lead to booked classes. That record includes your email address, converted into a one-way encrypted code (a "hash"); the code Meta adds to an ad's link, if you came to our website from one of our ads; technical details such as your IP address and browser type; a coded customer number; and when you booked. It never includes your phone number, your name, or anything about a child.

These details are shared with Meta only to measure our own ads. They are never sold, never used for anyone else's marketing, and do not change the text-message commitments in Section 3.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close your browser. Please note that disabling cookies may affect the functionality of our website.

5. Service Providers

We use trusted service providers to help operate our business, including customer relationship management (CRM) platforms, email delivery services, website hosting, and analytics tools. These providers process data only as directed by us and are contractually required to protect your information. They do not use your information for their own purposes.

Your personal information is never sold. We do not provide your information to other companies for their own marketing or promotional purposes. No mobile information, including phone numbers, SMS opt-in data, or text messaging consent, is ever made available to other organizations for marketing or promotional purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Lead inquiry data: Retained for up to 3 years from your last interaction, or until you request deletion
• Active member data: Retained for the duration of your membership plus 3 years
• SMS consent records: Retained for 10 years from the date of consent
• Website analytics data: Retained in accordance with the respective platform's data retention policies

7. Your Privacy Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of text messages by replying STOP or contacting us

To exercise any of these rights, please contact us at info@missionbjj.ca or (639) 384-8228.

8. Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 online. Our kids programs (Kids Jiu Jitsu and Kids Kickboxing) require a parent or guardian to submit enrollment information on behalf of their child. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. External Links

Our website may contain links to external websites or services (such as social media platforms, map services, or payment processors). We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Mission Brazilian Jiu Jitsu
Unit #301 — 31510 Gill Avenue, Mission, BC V4S 0A1
Phone: (639) 384-8228
Email: info@missionbjj.ca